Wisdom from Dr. Rich Shuttler Focus on 100% Customer Satisfaction! A long-time friend and I had a discussion last night and he asked me for recommendations on how to increase new sales, earn repeat business, and how to increase new sales via referrals. I shared with him, as I do with clients or when I speak in public, that "unless you take
on the mentality, believe in, and get totally focused on earning ‘100% customer satisfaction’ you'll always lose potential revenue, repea
Margaret Mead said, “Never doubt that a small group of committed people can change the world. In fact, it is the only thing that ever has.”
It is well researched that the group of people we surround ourselves with have the power to influence our thoughts, feelings and actions; and ultimately, the results we create in life. Our success is directly related to the amount of support that we create and accept in our lives.
One strategy to create this kind of support, as used
If someone asked you today, “What is your purpose, what is your vision and what are you goals?” -- Would you be able to answer those questions?
Most of us spend more time planning what to eat for dinner than we spend time planning for our life.
If we don’t have a vision, then we will create the life we have always known.
If our vision isn’t anchored in our purpose then we go off track.
Our goals are the means by which we reach our vision that is driven by a purpos
Cleaning our lives can be like cleaning our garage.
As we clean out our garage, we come upon things to sort out, things to let go of, things to keep and things that make us wonder, "How did I ever collect this...?"
It was Henry David Thoreau who said, "An unexamined life is not worth living."
As we go through our own mental closets and emotional closets, perhaps it’s time today to let go of some things we have held onto.
Let today be a day of letting go of those t
Warren Buffett has spoken of what is called the "Law of Gestation:"
The amount of time required from seed to whatever the seed is going to be -- Such as if there is an amount of time required for an acorn to become a mighty oak tree. There is an amount of time required for each thing.
He said honoring that there is an amount of time required is one of the best things.
Most people start something and give up on the idea or project before it comes to fruition.
James Allen wrote a classic book entitled, “As a Man Thinketh.”
Here are a few lines from his chapter on serenity:
“Calmness of mind is one of the beautiful jewels of wisdom. When you are calm, having learned how to govern your own emotions, how to govern your own mind, you know how to access the gifts of the universe. Your prosperity increases, your opportunity to make a difference for good expands, and you live with a license of a higher order of being.”
Michelangelo once said that the greatest danger for most of us is not that our aim is too high and we miss it, but that our aim is actually too low and we reach it.
Most often we set a goal we think we can achieve that is based in circumstances -- But circumstances are our history; they are not made of our destiny.
There is something in every one of us that is greater than the circumstances we are facing.
Today, let’s pause for just a moment now and say, "What would b
Crowd out inferior thought with superior thought.
Superior thought has a much higher frequency to it.
You’ll feel it in your body. You’ll feel more expansive.
You’ll feel your shoulders relax, your forehead relax, and your chin relax as you lean into and open up to your connection with the Truth.
Thoughts of lack and scarcity or our thoughts of criticism and condemnation must be crowded out by focusing on superior thoughts.
As we train ourselves to mentally l
Are You Successful or Suc-Stressful? Let's cut to the chase: The only way to real success in life is to live with an open and loving heart. Period.
Money and trophies are an externalized version of what you truly seek. Abundance comes from the wellspring that resides at your core. When you live from there, you have it all. If the money is not there, if the reward is not there, and the trophy appears to be missing from your shelf, then there are likely conditions that are k